Cancellation and Refund

Cancellation & Refund Policy - Simartuli

Cancellation & Refund Policy

1. Order Cancellation

You may request a cancellation of your order within 24 hours of placing it. Once the order is processed, it cannot be canceled.

2. Refund Eligibility

Refunds will be provided under the following conditions:

  • The product received is defective or damaged.
  • The wrong item was shipped to you.
  • The item is lost in transit.

3. Refund Process

To initiate a refund:

  • Email us at Simartuli.st@gmail.com with your order details.
  • Provide a clear description of the issue with photos if applicable.
  • Once approved, refunds will be processed within 7-10 business days to your original payment method.

4. Non-Refundable Items

The following items are not eligible for refunds:

  • Used or damaged items (not due to our error).
  • Customized or personalized products.
  • Products purchased on sale or discount.

5. Contact Us

If you have any concerns regarding our cancellation and refund policy, feel free to reach out to us: